Serving Gulf Coast Communities Since 1985
Join the Recovery Journey Today
Discover compassionate, affordable addiction treatment services for men and women at The Shoulder, empowering recovery through faith-based support.
Our Three Pillars of Treatment
Spirituality
A foundation of faith guides every step of the recovery journey.
The Twelve Steps
Evidence-based structure and community accountability.
Recovery Orientation
Comprehensive, whole-person treatment tailored to you.
Our Programs & Services
Men's Facility
Residential treatment programs for adult men in Spanish Fort, AL.
Learn More →Women's Facility
Now open in Mobile, AL — residential care for adult women.
Learn More →Operation VETS
Specialized services for veterans of all backgrounds.
Learn More →UNCOPE Tool
Free confidential screening to assess your needs.
Learn More →Give
Your donation changes lives and keeps our doors open.
Learn More →Volunteer
Hands-on ways to support our clients and mission.
Learn More →About Us
Home > About Us
Our History
Founded in 1985, The Shoulder has been providing drug/alcohol treatment to Gulf Coast communities for 40 years! The Shoulder's first operational facility opened in 1988 on the historic Mobile Bay Causeway. Following the devastation wrought by Hurricane Katrina, The Shoulder relocated to its new home farther up the hill in Spanish Fort. In 2021, while the COVID pandemic forced many organizations to shutter, The Shoulder expanded its services and opened its Mobile facility. The Shoulder now operates two facilities with an overall capacity of 82 beds!
Assessments
The Shoulder offers assessments for $75 for individuals wishing to be considered for residential treatment. Assessments are required prior to admission into any of The Shoulder's programs.
Special Consideration Given To:
Programs at The Shoulder
This is a comprehensive treatment program for adult women only. Clients reside at The Shoulder and participate in structured clinical activities throughout the day including: individual and group counseling, spiritual development, life skills, and community recovery groups. Treatment focuses on three pillars: spirituality, recovery orientation, and the twelve steps. The Shoulder has 16 beds in this program in Mobile.
This is a comprehensive treatment program for adults only. Clients reside at The Shoulder, are able to work during the day and take part in therapeutic activities during the evenings including: individual and group counseling, spiritual development, life skills, and community recovery groups. Treatment focuses on three pillars: spirituality, recovery orientation, and the twelve steps. Family members are welcome to visit clients on Sunday afternoons after attending a one-hour family group. The Men's facility has 32 beds in this program. The Women's facility has 26 beds in this program.
Upon successful completion of the Low Intensity Residential Program, it is recommended that you step down and transition into the Transitional Program. The Transitional Residential Program allows you more independence yet continues to provide much-needed structure and support. This transition helps you slowly integrate back into the community without being overwhelmed. The Shoulder has 8 beds in this program in Spanish Fort.
Additional Services
Alumni Program
After graduation from the residential programs, clients have the opportunity to return weekly to process life issues in a supportive group setting.
Operation VETS
The Shoulder offers services specifically designed to support veterans while in treatment. Our staff includes counselors who are veterans and are well versed in the unique challenges that our servicemen and women face. Our recovery support services includes groups for veterans, led by veterans, as well as integration into the broader recovery community.
Community Education
The Shoulder is committed to reducing the stigma associated with addiction. We offer various educational workshops and outreach events to educate the public about substance use disorders and how to access care. We have spoken to elementary schools, churches, and community events.
Outpatient Program
The Shoulder is taking appointments for our new low intensity Outpatient Program. Individuals seeking supportive counseling following residential treatment, or for other reasons, may contact us at 251-626-2199.
Frequently Asked Questions
Have questions about our programs, admission process, or what to bring? Find answers below, or call us anytime at 251-626-2199.
Yes, an assessment is required for admission to the Residential Program. Please be prepared for a UA alcohol/drug test prior to your scheduled assessment. Failure to provide a sample will result in cancellation of the assessment appointment. Assessments at The Shoulder are $75. To schedule an assessment, call 251-626-2199. If you have an assessment from another agency, a copy of that assessment must be faxed to 251-626-2388 to determine if The Shoulder will be an appropriate place for treatment.
All potential clients must have a valid picture ID. Each client will need to have a ready to work physical and have a doctor authorize any medications (prescribed and over the counter) that you will be taking while at The Shoulder. Clients must be working and be able to provide a recent paycheck stub.
The initial down payment is $550, $750 for 3.5. This covers the initial cost of entry into treatment and is applied directly to your fees so you don't fall behind while trying to obtain employment. Weekly fees are calculated on a sliding fee scale based on your income. At the time of admission, you will complete a budget worksheet with a staff member. That budget worksheet takes into consideration your income and monthly expenses. Your weekly fee will be 75% of your disposable income. Disposable income is calculated by subtracting your expenses from your income. What is left is considered your disposable income. Proof of income is to be presented at time of admission and then weekly or biweekly (depending on your pay periods). Documentation acceptable as proof of income include check stubs, bank account statement showing deposit, or written statement from employer with contact information for verification purposes.
Advanced permission is required before you are allowed to keep a vehicle on the premises. If you are allowed to have your personal vehicle, you must turn your keys in to the PA station any time you are on campus. In order to drive you must provide documentation verifying that you are eligible to do so. The following documents must be presented at the PA station before you will be allowed to drive or even keep a vehicle on The Shoulder property:
- Valid Driver's License
- Proof of Insurance
- Valid registration (in your name)
If the vehicle is not registered in your name, a letter from the owner authorizing you to use the vehicle must be submitted as well. If you purchase a vehicle while in treatment, you may temporarily submit the Bill of Sale in place of the registration. However, you must obtain and submit a valid registration to the PA station within 30 days of the date of purchase. You must notify the PA desk of any changes to your transportation situation including (insurance, driver's license, vehicle, etc.)
We have found that the use of electronic devices, such as Smart Phones, Tablets, PCs, iWatches, and other wireless devices pose a considerable distraction from treatment. At the time of admission all electronic devices will be surrendered to the PA Station where they will be catalogued and secured. If employed, you may sign your phone out at 6 AM, and sign your phone back in no later than 6 PM. If you have a scheduled appointment, such as a medical appointment or a job interview, you may sign your phone out for that occasion. Should you need to check messages on your device, i.e. awaiting to hear from a prospective employer, you may check your messages at the PA Station. The Shoulder is not responsible for charging your device therefore it is your responsibility to have your device charged and turned off prior to turning it in.
III.01 Clients may have their electronic devices however they are to remain in their designated living area (upstairs) unless leaving for work, passes, or appointments. They are prohibited out on campus.
Storage space is limited. Please only bring what will fit into one dresser and small closet area.
Toiletries: Shampoo, soap, razors, shaving cream, toothpaste, toothbrush
Personal clothing: Weather appropriate clothing, nothing with offensive or derogatory messages or images
Bedding (twin size): Sheets, blankets, pillows
Other: Valid photo ID, plastic storage bin, laundry detergent, towels and washcloths, alarm clock, laundry bag, clothes hangers, medications prescribed by a doctor (No narcotic medications are allowed on campus.)
- Alcohol, drugs (including Tianaa/ZaZa), or drug paraphernalia
- Refillable vapes (unopened, disposable vapes are allowed)
- DVDs or movies which promote the use of drugs or have an inappropriate theme
- Personal TVs or other entertainment/viewing devices
- Weapons of any kind (including knives and hunting equipment)
- Energy drinks (i.e. Red Bull, Monster, Redline, Bang, 5-hour Energy, etc.)
If you have any additional questions please do not hesitate to contact The Shoulder staff at 251-626-2199.
Operation VETS
Veterans Engaged in Treatment Services
✔ Open to ALL Veterans regardless of time in service, disability or benefit status, or the ability to pay initial fees.
Peer-Led Groups
Recovery support groups for veterans, led by veterans.
Expert Staff
Counselors on staff who are veterans, well versed in the unique challenges servicemen and women face.
Community Integration
Integration into the broader recovery community for lasting support.
Men's Facility
Spanish Fort, AL
Assessments
All potential clients must have an assessment to determine appropriateness for treatment and level of care prior to placement in a program. Assessments are available to anyone in the community seeking a referral for substance abuse treatment for $75. If you or a loved one are currently incarcerated in Baldwin or Mobile counties, your attorney may contact our Intake and Compliance Specialist at 251-626-2199 to schedule an assessment and one of our masters level counselors will do the assessment at the jail.
Schedule your assessment: 251-626-2199
Low Intensity Residential Program
The Low Intensity Residential program is available to men only. Treatment at The Shoulder is focused on three pillars: spirituality, the twelve steps, and recovery orientation. Clients work with their counselors to develop a treatment plan tailored to their individual needs. The Shoulder has partnered with Equine Therapy Group to offer equine therapy for clients. Clients are able to participate in a recreational therapy group once a month. The Shoulder requires clients to obtain and maintain full time (40 hours) employment while in the program. Fees for treatment at The Shoulder are based on a sliding fee scale based on client income. No one will ever be turned away solely on their ability to pay for treatment.
No one will ever be turned away solely on their ability to pay for treatment.
Transitional Residential Program
Upon successful completion of the Low Intensity Residential Program, it is recommended that you step-down and transition into the Transitional Program. The Transitional Residential Program allows you more independence yet continues to provide much needed structure and support. This transition helps you slowly integrate back into the community without being overwhelmed.
Women's Facility
Now Open — Mobile, AL
Assessments
All potential clients must have an assessment to determine appropriateness for treatment and level of care prior to placement in a program. Assessments are available to anyone in the community seeking a referral for substance abuse treatment for $75. If you or a loved one are currently incarcerated in Baldwin or Mobile counties, your attorney may contact our Intake and Compliance Specialist at 251-626-2199 to schedule an assessment and one of our masters level counselors will do the assessment at the jail.
Schedule your assessment: 251-626-2199
Low Intensity Residential Program
Treatment at The Shoulder is focused on three pillars: spirituality, the twelve steps, and recovery orientation. Clients work with their counselors to develop a treatment plan tailored to their individual needs. Clients are able to participate in a recreational therapy group once a month. The Shoulder requires clients to obtain and maintain full time (40 hours) employment while in the program. Fees for treatment at The Shoulder are based on a sliding fee scale based on client income. No one will ever be turned away solely on their ability to pay for treatment.
No one will ever be turned away solely on their ability to pay for treatment.
High Intensity Residential Program
The High-Intensity Residential treatment program at The Shoulder is designed to provide the clients with 24-hour supportive treatment in a contained, safe, and structured environment to assist clients in initiating or continuing their journey toward recovery. Each client will have access to support services as needed such as: a physician, emergency services, and a registered nurse twenty-four (24) hours a day, seven (7) days per week. Clients in this program will receive a minimum of 25 hours of clinical services per week.
Giving Opportunities
Empower Recovery — Support Today
Changing our community's consciousness will not be easy. However, with your help, we're locally building a revival to treat addiction like the chronic disease it is and offering evidence-based resources for prevention, treatment and recovery. Our revival will foster tolerance and compassion, and dismantle the discrimination and judgment associated with this devastating disease.
Giving Circles at The Shoulder
Generous people like you can help stem the addiction crisis. If you are unfamiliar with a sustaining donation, it is simply a recurring monthly financial commitment to The Shoulder with a start but no specific end date. The power of a sustaining donation is stability. The stability afforded through predictable income allows us to spend more time on innovating our programs and services and raising awareness of The Shoulder's mission and advocacy for the communities we serve.
Practically speaking, monthly giving is also easier to fold into your budget than a one-time gift may be. It allows you to choose an amount that works for you and ensures you can help support The Shoulder all year long.
On average, we spend approximately $179,000 per month for general operating expenses, ranging from facilities maintenance costs to staffing, expenses related to providing our clients, transportation and meals, to the fees associated with postage and mailing, and much more. Including monthly sustaining donations, all donors are encouraged to help The Shoulder raise more than 62% toward our monthly expenses.
We are grateful to generous monthly donors whose support helps ensure that The Shoulder can continue to thrive even in the most trying times. You too can help provide this critical stability. This year, our goal is to have 200 or more Support Circle donors whose support cover at least 4% of our monthly operating expenses!
So, we invite you to be part of our challenge by making a monthly sustained donation (or increasing your current monthly donation) to The Shoulder. With your ongoing commitment, we can guarantee that we will always be here to encourage, heal and make whole!
Support Circle
Goal: 200+ Donors | 4% Operating ExpensesMonthly donation of $10 – $35
You too can help provide this critical stability. This year, our goal is to have 200 or more Support Circle donors whose support cover at least 4% of our monthly operating expenses! So, we invite you to be part of our challenge by making a monthly sustained donation (or increasing your current monthly donation) to The Shoulder. With your ongoing commitment, we can guarantee that we will always be here to encourage, heal and make whole!
Recovery Circle
Goal: 100+ Donors | 8% Operating ExpensesAnnual donation of $350 – $5,000
Everyone deserves recovery. It's that simple. Through your donation, we'll raise not just money – but hope for those affected by addiction. Our goal is to have 100 or more Recovery Circle donors whose annual support covers at least 8% of our operating expenses!
- Act as a trusted guide to help patients and families access care and support.
- Provide trustworthy, science-based information to prevent, treat and recover from alcohol use disorder in a faith-based environment.
- Remove barriers to treatment so people can recover and live happy, meaningful lives.
We have the power to change things – but true change is only possible if we work together. Give a donation today to help us create better access to our addiction resources for local individuals struggling with addiction.
Leadership Circle
Goal: 50+ DonorsAnnual donation above $5,000
This donation amount allows us to provide scholarships to clients who are unable to cover the cost of assessment and initial fees related to treatment. This donation amount further gives us the opportunity to provide our clients with updated supplies and materials on an annual basis, or as necessitated by wear and tear or damage. Our goal is to have 50 or more Leadership Circle donors that helps to ensure the long term success of The Shoulder.
All donations will be 100 percent tax deductible.
The Shoulder, The Commitment
A better life, a better future.
A five-year campaign to raise awareness and funding to stem the tide of addiction in our Lower Alabama, coastal Mississippi and panhandle Florida communities.
- Committed to programs and partnerships that will decrease addiction in our communities.
- Clinical-based recovery opportunities that will endure our changing world and strengthen an individual's commitment to a better life and a better future.
- Working effectively with patients to ensure a better life and a better future.
Workplace Giving
Supporting The Shoulder of the Central Gulf Coast, Incorporated is easy and convenient through employer giving options. Help individuals in need by doubling your donation through an employer's matching gift or participating in a workplace giving program.
Regular contributions can make a big impact overtime, providing individuals in recovery a faith-based, clinically accredited program to recover, and a second chance.
Questions about workplace giving? Call 251-410-6413 or send us a message.
Request a matching donation
Did you know you can double or triple your donation to The Shoulder? Hundreds of companies will match the charitable donations made by their employees or retirees. Companies, both large and small, match employee contributions.
- Search for your employer
- Submit a matching gift claim
- Join a workplace giving campaign
Donor Bill of Rights
The Shoulder subscribes to the Donor Bill of Rights, which was created by the Association of Fundraising Professionals (AFP), the Association for Healthcare Philanthropy (AHP), the Council for Advancement and Support of Education (CASE), and the Giving Institute: Leading Consultants to Non-Profits.
Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life. To ensure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the nonprofit organizations and causes they are asked to support, we declare that all donors have these rights:
- To be informed of the organization's mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.
- To be informed of the identity of those serving on the organization's governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities.
- To have access to the organization's most recent financial statements.
- To be assured their gifts will be used for the purposes for which they were given.
- To receive appropriate acknowledgement and recognition.
- To be assured that information about their donation is handled with respect and with confidentiality to the extent provided by law.
- To expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature.
- To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors.
- To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share.
- To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.
If you have any questions about this Privacy Policy or The Shoulder's website, please contact us at info@theshoulder.org or 251-410-6413.
Take Action
Get Involved Now — Make a Difference
With support from generous donors like you, The Shoulder has been able to serve the community by providing treatment services to those suffering from the affects of drugs and alcohol for 40 years! The Shoulder continues to work each day to address the needs of individuals and families who are battling addiction and we want to THANK YOU for continuing to be a part of our mission.
— Stephen P. Carr II, MA, Executive Director
Donate
The Shoulder relies on donations to provide quality, affordable treatment to individuals with substance use disorders. We offer a scholarship program to eligible clients who present for services, meet diagnostic criteria for residential-level care, and do not have the financial resources available to pay for treatment. Your contribution today provides the opportunity for someone to live a life of long-term recovery. The Shoulder is always in need of personal care items for clients including personal hygiene kits, sheets and blankets as well as funds to purchase educational material to assist clients in their recovery.
Volunteer
Want to take a more hands-on approach? We could use volunteers like you! The Shoulder has multiple volunteer opportunities to fit your passion and your schedule: We invite local churches and small groups on campus to lead a spirituality group and minister to the clients. Multiple days and times are available. If you are interested in speaking with us about this opportunity, please contact Stephen Carr, Executive Director, at 251-509-2953 or scarr@theshoulder.org
Get Help
If you or a loved one are seeking help breaking free from the bondage of addiction, our staff are available to answer your questions 24/7 at 251-626-2199. Call us any time or submit the screening form and someone from our intake department will contact you.
UNCOPE Screening Tool
Start Your Recovery Journey Today
Please answer the following six questions honestly. Your responses are confidential. After completing the form, a member of our intake team will reach out to you.
1. Have you continued to use alcohol or drugs longer than you intended?
This field is required.
2. Have you ever neglected some of your usual responsibilities because of alcohol or drug use?
This field is required.
3. Have you ever wanted to cut down or stop using alcohol or drugs but couldn't?
This field is required.
4. Has your family, a friend, or anyone else ever told you that they objected to your alcohol or drug use?
This field is required.
5. Have you ever found yourself preoccupied with wanting to use alcohol or drugs?
This field is required.
6. Have you ever used alcohol or drugs to relieve emotional discomfort, such as sadness, anger, or boredom?
This field is required.
Your Contact Information
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Contact Us
Get In Touch
If you have questions about our programs or outreach activities, we'd love to hear from you.
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In The News
The Shoulder launches Operation VETS to aid Alabama veterans struggling with substance abuse.
Read More →Check back for more news and updates from The Shoulder.
Client Area
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Group Meeting Schedule
Weekly schedule of groups and activities
| Time | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
|---|---|---|---|---|---|---|---|
| 8:30 AM | — | — | Topic Group (Clinical) 8:30–10:30 | Life Skills (Clinical) 8:30–9:30 | — | — | — |
| 9:00 AM | — | — | — | — | — | ||
| 9:30 AM | — | — | — | — | — | — | |
| 10:00 AM | — | — | — | — | — | — | |
| 10:30 AM | — | Client Meeting 10:30–12:00 | Client Meeting 10:30–12:00 | Client Meeting 10:30–12:00 | Client Meeting 10:30–12:00 | — | — |
| 11:00 AM | — | Client Meeting 11:00–12:00 | Client Meeting 11:00–12:00 | ||||
| 11:30 AM | — | ||||||
| 12:00 PM | — | — | — | — | — | — | — |
| 12:30 PM | — | — | — | — | — | — | — |
| 1:00 PM | — | — | — | — | — | — | — |
| 1:30 PM | — | — | — | — | — | — | — |
| 2:00 PM | — | Client Meeting 2:00–2:50 | Client Meeting 2:00–2:50 | Client Meeting 2:00–2:50 | Client Meeting 2:00–2:50 | Steve Lane 2:00–3:00 | Client Meeting 2:00–2:50 |
| 2:30 PM | — | ||||||
| 3:00 PM | — | — | — | — | — | — | — |
| 3:30 PM | — | — | — | — | — | — | — |
| 4:00 PM | Meal & Ministry 4:00–6:00 | — | — | — | — | — | — |
| 4:30 PM | — | — | — | — | — | — | |
| 5:00 PM | — | — | — | — | — | — | |
| 5:30 PM | — | — | — | — | — | — | |
| 6:00 PM | Back To Basics 6:00–7:00 | Community (Clinical) 6:15–7:15 & 7:30–8:30 | Spirituality Group 6:15–7:15 | Life Skills (Clinical) 6:15–7:15 | Topic Group (Clinical) 6:15–7:15 & 7:30–8:30 | AA Group 6:15–7:15 & 7:30–8:30 | Speaker (Tony/Stacy) 6:30–7:30 OR Outside Meeting 6:00–9:00 |
| 6:30 PM | |||||||
| 7:00 PM | Walmart 7:00–8:30 | NA or CMA Group 7:30–8:30 | AA Group OR Russ 7:30–8:30 | ||||
| 7:30 PM | |||||||
| 8:00 PM | — | — | — | — | |||
| 8:30 PM | — | — | — | — | — | — | — |
Grievances & Suggestions
Your feedback is confidential and reviewed by staff
All submissions are reviewed by staff and kept confidential. You may submit anonymously or include your name.
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Privacy Policy
The Shoulder of the Central Gulf Coast, Incorporated
The Shoulder of the Central Gulf Coast, Incorporated (The Shoulder) respects the privacy of our website users and their personal information. Our Privacy Policy was written to ensure users of The Shoulder's commitment to maintaining the privacy, security, and confidentiality of any and all personal information of such users.
Your use of this website constitutes acceptance of the terms contained within this Privacy Policy, as well as any changes that may be made to it in the future. If any portion of this Privacy Policy is unacceptable to you, do not use this website.
Collection of Information
This website collects various types of information, such as:
- Personal information that is voluntarily shared by you. This includes identification information, such as your name, telephone number, postal address, email address, and payment/billing information.
- Non-personal information that does not identify any specific individual in any way. This includes information related to general patterns on the website, or the number of times a specific page was viewed in a particular month, etc. We may use and share this form of information for analysis purposes.
- Information received through the website that is delivered anonymously. In some instances, you may be prompted/asked to provide certain personal information in order to facilitate the operation of a website feature. You have absolute authority to enter such personal information or refuse to provide it.
- Information about financial gifts made to The Shoulder (including date of gift, gift total, billing address, and payment method).
Request Erasure of Your Personal Data
You have the right to request The Shoulder to delete or remove personal data when there is no good reason for us to continue processing it.
You may exercise your rights of cancellation and deletion by contacting us at info@theshoulder.org. Please note that we may ask you to verify your identity before responding to such requests. If you make a request, we will contact you as soon as possible.
Use of Information Collected
Your privacy is important. The Shoulder of the Central Gulf Coast, Incorporated does not rent or sell its donor list.
Your personal information may be used by The Shoulder in certain situations. The Shoulder may collect and make use of your personal information in order to fulfill a request from you or ensure proper delivery of services you may have requested. In the process, we may share your information with internal staff needed to complete such request(s). In addition, we may share any non-identifying information for statistical or analytic purposes and all personal information can be shared within the organization.
Donor information is kept on file for IRS purposes. It is also used to analyze overall giving patterns in order to make more accurate budget projections, as well as to understand donors' interests in our mission and to update them on the organization's plans and activities. This information is shared with staff, board members, and consultants only on a confidential and need-to-know basis.
Security
While The Shoulder cannot control all possible breaches, we shall endeavor to take every precaution to maintain adequate physical, procedural, and technical security with respect to our offices and information storage facilities, so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under The Shoulder's control.
Social Media
This website may offer the ability to participate in third-party social media site(s), such as Facebook and Instagram. Any information you post to such social media platforms is outside the scope of The Shoulder's website and is not covered by this Privacy Policy. Therefore, your choice to share personal information on such social media sites, through The Shoulder's website, is done voluntarily and at your own risk. The Shoulder is not responsible for any act or omission of any social media site, nor are we responsible for the consequences of your decision to share your personal information on such site(s).
Links to Other Websites
The Shoulder's website may contain links to other websites, and those sites may not follow the same privacy policies as The Shoulder. Since those sites are outside of our control, The Shoulder is not responsible for the privacy practices of such third-party websites. This Privacy Policy applies only to this website, and not to any other third-party websites. We encourage you to read the privacy policies of any website that collects personal information from you.
Children's Privacy
The Shoulder is committed to protecting the privacy and safety of all children. This website is not designed for, or directed to, children under the age of 17. The Shoulder shall not be held liable for any unauthorized use of this website by minors. Please contact us if you believe a child under the age of 13 has provided any personal information to this website without parental consent.
Discontinuing Contact Upon Request
It is the policy of The Shoulder to communicate with donors according to their expressed preferences whenever possible. The Shoulder will discontinue or change the method used to contact any person upon that person's oral or written request directed to the organization, its professional fundraiser, or other agent.
The Shoulder shall maintain a record of all requests by persons who indicate to The Shoulder, its professional fundraiser, or other agents, that they do not wish to be contacted by or on behalf of The Shoulder.
This policy does not prohibit contact by an individual or group voluntarily soliciting on behalf of The Shoulder, even if the person being contacted has requested to be placed on the "do not contact list."
Upon a person's (or a person's authorized representative's) request that The Shoulder of the Central Gulf Coast, Incorporated discontinue further contacts, the person's name and address will be promptly modified in The Shoulder's donor database to ensure that no further contact is made with the person. The Shoulder will also take steps to ensure that no further contact is made with the individual and that the person's name is removed from any external databases or records under The Shoulder's control.
Permanent Record: The Shoulder of the Central Gulf Coast, Incorporated will maintain an electronic record of all requests for discontinuance of contacts, effective with the adoption of this policy by The Shoulder's board of directors. Oral requests will be noted in writing by The Shoulder staff then permanently recorded in the electronic donor database. The records of persons who have made such a request will be maintained by The Shoulder to the extent necessary for legal or liability purposes.
Questions?
If you have any questions about this Privacy Policy or The Shoulder's website, please contact us at info@theshoulder.org or 251-410-6413.